Communications & Acceptable Use Policy

Before you send

• Have the legally required consent or permission for every recipient. Ringless voicemail does not avoid applicable Telephone Consumer Protection Act (TCPA) or telemarketing consent requirements. Artificial or prerecorded voice calls may require prior express consent and, for telemarketing where applicable, prior express written consent.
• Comply with the FTC Telemarketing Sales Rule, federal National Do Not Call requirements, applicable state Do Not Call rules, state telemarketing laws, and state mini-TCPA laws.
• Honor Do-Not-Call obligations. Do not contact numbers on your suppression list or any applicable Do-Not-Call list. Keep your EchoDrop suppression list up to date.
• Honor opt-outs. When a recipient asks not to be contacted, add them to your suppression list immediately and stop contacting them.
• Do not use purchased, scraped, or recycled contact lists without a lawful basis to contact those people.
• Keep your own records of consent and list provenance. Any notes or attestations you enter are customer-provided evidence; EchoDrop does not independently validate consent.

While you send

• Identify yourself truthfully. Do not disguise your caller identity or organization.
• Use only voices you own or are explicitly authorized to clone.
• Do not send deceptive, fraudulent, harassing, threatening, or otherwise unlawful messages.
• Do not use the Service to evade call-blocking or consumer-protection measures.

Your responsibility

You are the sender of your campaigns and are responsible for their legality, including checking federal and state Do Not Call lists that apply to you. EchoDrop does not currently scrub your lists against the federal National Do Not Call Registry. EchoDrop does not provide legal advice or guarantee campaign compliance. Do not submit Protected Health Information or other regulated medical information unless EchoDrop expressly authorizes that use with all legally required agreements and safeguards.